Exchange Policy

While we hope you love your Sorus items as much as we do, we understand change of minds can happen or the sizing may be a little off.

We are more than happy to facilitate exchanges, a credit, or full refund within 60 days of you receiving full priced products. The item must be in an unworn condition with tags still attached. Please return with original packaging.

Customers are responsible for the shipping cost back to Sorus. Whilst we will cover the cost of shipment of any items that have been exchanged back to the customer.

We cannot return or exchange sale items. All items on sale are final. Please check the sizing guide carefully before purchasing or send an email to joe@sorus.com.au to clarify sizing issues before purchase.

To initiate an exchange, please email joe@sorus.com.au

 

 

What our retail partners have to say

Clifton Collective - Store Owner

"At Clifton Collective Broome, we absolutely love stocking Sorus in our store. Sorus has always brought such a unique and high-quality touch to our collection, and the response from our customers has been fantastic.

Their designs are versatile, stylish, and effortlessly suit a wide range of tastes. We’ve found the pieces to be both on-trend and timeless, making them a staple for many of our regulars. Stocking Sorus is easy and seamless, with fantastic communication from their team and consistent delivery of beautiful pieces that we’re proud to offer.

It’s always exciting to see customers fall in love with the brand just as much as we have, and we’re thrilled to be able to continue stocking Sorus in our store!"

Retailer since 2023

Kimberley Casual - Store owner

"Kimberley Casual has been a stockist for over a year! We find dealing with them so easy! Always very helpful and get new stock delivered to us in good time. Our customers love the Sorus products! Excellent quality and plenty of choices! Basically the products sell themselves! The other great thing is that new products and styles are introduced quite regularly! Great to deal with with and fantastic service!"

Retailer since 2024